Lowest On-line Rate Guarantee
At Cosmo Hotel, we believe great service and good value of money reside in a hassle-free stay and it starts from the very moment you book with us. To save you time and assure you that your every booking made on www.cosmohotel.com.hk is the best available on the net, we are delighted to offer you our “Best On-line Rate Guarantee”. Should you find a lower rate anywhere online, we will match it and give you a further 10% discount.
Why Book with Us
- Exclusive Offer – from time to time, our official site offers exclusive privileges through the “COSMO.COM EXCLUSIVE” program. You will always find special offers not available on any other websites which add benefits to your stay. Visit homepage for offer
- Lowest Rate – rates on www.cosmohotel.com.hk is the lowest rate available on the internet, so leave it to us and relax, you don’t have to look any further
- No Extra Charges – there is no booking fee by using our online booking system
- No Penalties – there are no penalties on cancellation and amendment made before the published cancellation deadline, allowing you higher flexibility in planning your trip
- No Prepayment (except for pre-paid / advance purchase rate plan) – you are not required to prepay your room rate, until the very moment you check-out
- A Personal Touch – you can personalize your stay, tell us your preferences, from room color to pillow type, we do it just the way you like
- Complete Choices – at anytime, all room types and rates are shown, unlike on some other sites
- Security and Assurance – your credit card and personal information are ensured the highest level of security with our advanced technology and our respect of your privacy
How Does This Work
Reserve your room on www.cosmohotel.com.hk (“Original Booking”).
If you find our hotel is available at a lower rate on the net (“Competing Rate”) than the one you reserved through www.cosmohotel.com.hk (“Original Rate”), view our terms and conditions and submit a claim form. Submission of the claim form must be completed within 24 hours of the Original Booking made.
Cosmo Hotel will within 24 hours verify if the claim is valid and the Competing Rate will be honored accordingly plus a further 10% discount from us.
Terms and Conditions
- The guarantee does not apply to
- Rates that are not publicly available such as corporate, travel agent and other negotiated rates
- Rates that are available on auction websites
- Opaque rates in which the hotel name is made anonymous until the booking is completed on websites including but not limited to Priceline, Hotwire, etc.
- Package rates that include additional services and/or amenities including but not limited to meals, breakfasts, transfers, etc.
- Modified or cancelled reservations
- A lower rate found on a website that does not have an official contract with the hotel will be excluded from this guarantee program
- Rate comparison will be made for reservations of which room type, period of stay, number of guests, cancellation and advance purchase policies and other terms and conditions governing the rates are exactly identical and net of any taxes, gratuities, or any other fees associated with the room rate
- When a claim is made for multiple nights, each night will be compared separately
- Rate disparities solely stem from fluctuation and difference in currency exchange rate will be excluded from the guarantee
- Claim form must be submitted within 24 hours of the Original Booking made and 24 hours before arrival, on-day reservation is therefore excluded from the guarantee
- The Competing Rate must still be available and verifiable at the time Cosmo Hotel validates the claim
- Cosmo Hotel is not liable to indemnity incurs from cancellation made on other websites
- Cosmo Hotel reserves full right in validating a claim and its decision shall be final in the event of a dispute. The guarantee offer is subject to change without prior notice