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Best Rate Guaranteed

At Cosmo Hotel, a perfect choice among other Hong Kong boutique hotels, we believe great service and good value of money reside in a hassle-free stay and it starts from the very moment you book with us. To save you time and assure you that your every booking made on www.cosmohotel.com.hk is the best available on the net, we are delighted to offer you our “Best On-line Rate Guarantee”. Should you find a lower rate anywhere online, we will match it and give you a further 5% discount.

Why Book with Us

  • Exclusive Offer – from time to time, our official site offers exclusive privileges through the “COSMO.COM EXCLUSIVE” program. You will always find special offers not available on any other websites which add benefits to your stay. Visit homepage for offer
  • Lowest Rate – rates on www.cosmohotel.com.hk is the lowest rate available on the internet, so leave it to us and relax, you don’t have to look any further
  • No Extra Charges – there is no booking fee by using our online booking system
  • No Penalties – there are no penalties on cancellation and amendment made before the published cancellation deadline, allowing you higher flexibility in planning your trip
  • No Prepayment (except for pre-paid / advance purchase rate plan) – you are not required to prepay your room rate, until the very moment you check-out
  • A Personal Touch – you can personalize your stay, tell us your preferences, from room color to pillow type, we do it just the way you like
  • Complete Choices – at anytime, all room types and rates are shown, unlike on some other sites
  • Security and Assurance – your credit card and personal information are ensured the highest level of security with our advanced technology and our respect of your privacy

How Does This Work

Step 1

Reserve your room on www.cosmohotel.com.hk (“Original Booking”).

Book Now Book Now

Step 2

If you find our hotel is available at a lower rate on the net (“Competing Rate”) than the one you reserved through www.cosmohotel.com.hk (“Original Rate”), view our terms and conditions and submit a claim form. Submission of the claim form must be completed within 24 hours of the Original Booking made.

Submit a claim form now

Step 3

Cosmo Hotel will within 24 hours verify if the claim is valid and the Competing Rate will be honored accordingly plus a further 5% discount from us.

Terms and Conditions

  • The offer is valid for direct booking through the Cosmo Hotel Hong Kong’s official website (“Cosmo Hotel website”)
  • A lower rate found on a website that does not have an official contract with the hotel will be excluded from this guarantee program
  • Rate comparison will be made for reservations of whatever room type, period of stay, number of guests, cancellation and advance purchase policies and other terms and conditions governing the rates are exactly identical and net of any taxes, gratuities, or any other fees associated with the room rate
  • When a claim is made for multiple nights, each night will be compared separately
  • Rate disparities solely stemming from fluctuations and differences in currency exchange rates will be excluded from the guarantee
  • The non-Cosmo Hotel website rate must be in the same currency as the rate you booked through the Cosmo Hotel website
  • The non-Cosmo Hotel website rate must be at least 1% more than the current, lowest rate available on Cosmo Hotel website
  • When multiple rates for the reservation dates and room type/package are available on Cosmo Hotel website,  you must reserve the lowest rate to be eligible for the guarantee
  • The lower rate must still be available and verifiable at the time for Cosmo Hotel Hong Kong to validate the claim
  • Any modification to the original booking after a claim form has been validated will prevent the claim from going ahead
  • The rates covered by the Lowest Rate Guarantee must be accessible to the general public and available for reservation; expressly excluded are:

Negotiated rates:-

  • Negotiated rates (e.g., group rates, corporate rates, conference/seminar rates)
  • Specific promotional offers granting an additional discount after the booking is made (e.g., bookings with promotional codes supplied further to the registration in a newsletter, etc.)
  • Qualified discount rates (e.g., loyalty programme rate)
  • Rates granted to Cosmo Hotel Hong Kong partners and their employees
  • Rates granted to Cosmo Hotel Hong Kong employees
  • Rates offered by opaque inventory sources (i.e., Hotwire and Priceline) who only specify the hotel name or location once the booking has been made
  • Rates on websites requiring membership or programmes requiring a password or login to consult hotel rates and room availability
  • Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular geography or using a specific credit card

Other rates excluded from the Lowest Rate Guarantee program includes:

  • Rates that require a paid membership in a club or other organization, or approved by Cosmo Hotel Hong Kong for the discounted rates will be excluded
  • Rates available on auction websites
  • Rates on sites, applications and other sources, channels or outlets that do not provide the ability to make a real-time reservation (e.g., an “on request” rate), that do not provide immediate hotel confirmation, or that require 5 minutes or more to validate a reservation
  • Rates that are not visible to, or bookable by, the general public without additional requirements such as promo codes, residing in a particular location or using a specific credit card
  • Pre-paid, advance purchase, or non-refundable rates on Ctrip
  • Rates on all Fliggy channels
  • Cosmo Hotel Hong Kong is not liable for indemnity incurring from cancellations made on other websites
  • A claim form must be submitted to this link within 24 Hours of the booking made on the Cosmo Hotel website and at least 24 Hours before the hotel’s standard check-in time. The form will require proof of the lower rate you found on another website and the original rate you found on Cosmo Hotel website
  • Cosmo Hotel Hong Kong reserves all rights in validating a claim and its decision shall be final in the event of a dispute. The guarantee offer is subject to change without prior notice